It has taken me 2 1/2 months to get my new license plates because of their screw-ups! After waiting a month, I telephoned to check to see what was happening and a rude young girl said to me, "YOU don't call us, WE call you". I went in to see what the problem was and they'd sent the form to the wrong people. We started the process over again (no apologies from them). Then, another month later (they sent the form to the wrong state this time), they said it took 18 days for my title to arrive in Albuquerque from California!I paid a LOT of money to these people to avoid a long line. Next time I will go to MVD itself as these "specialists" are a spin-off from real MVD and real MVD wishes these "specialists" would be GONE! They told me so! Beware, you have been warned!!! It will cost you extra, too! I paid $110!!!