Local lines have been busy for a while and additional contact 800# is no longer in service. What if this was an emergency need for propane?

They said I never changed the lease paperwork over to my name after I bought my house so they pulled my propane tank on a Friday before a holiday. Turns out they had LOST my paperwork. Can't change propane companies now due to difficulty getting a new tank into the spot (no one will do it) so stuck with them. Service is still lousy, half the time no one answers the phone there when I call to get a refill.

I CALLED 10/22/2008 TO PUT SOME PROPANE IN MY TANK THE GIRL THEIR SAID SHE WOULD SEND A MESSAGE TO CALL BACK. NO ANSWER SO I CALLED IN 10/23/2008 AND THEY SAID THEY WERE GOING OUT TODAY 10/23/08 BUT I WAS AT WORK AND COULD NOT GO TO PAYTHEM. AND THEY SAID THEY WOULD NOT BE THEIR TILL MONDAY 10/27/2008 IT HAS BEEN COLD THE LAST FEW NIGHTS LIKE FREEZING LEVEL AND I HAVE CHILDREN MY HUSBAND CALLED AND SAID IT WOULD COST 200.00 DOLLARS FOR EMERGENCIES NO I NO HOW THAT LITTLE OLD LADY DIED LAST YEAR THAT WAS WITH OUT PROPANE. THANKS