The staff was courteous and helpful, they help situate me into my new Droid

Very rude staff, unaware of data plans, Shawn was the most useless employee ever. Awful manager. Dreadful experience

big letdown at verizon wireless located in the lower level of crossgates. terrible customer service. i wish i had the sales womans name so i can post it on this message. all i know is that she should not be working there, hell, i think even if she had a job picking up garbage on the side of the road she would still be rude and confused. if you are going to crossgates to do business with verizon then go to verizon on the 2nd level by the food court and see jesse. he is a very knowledgable salesman for verizon/