We called Quality Pools for an opening and to vacuum our pool for use this summer. They told me that they'd be there on Monday, but did no specify a time, so we waited all day until they showed up after 6pm. They found that our skimmer needed to be replaced, so they said they'd return Tuesday or Wednesday to install a new one. Saturday (5 days later) they finally came and replaced it. We were told to increase the water level in the pool and add shock, and they'd be back to vacuum the following day. After another week of waiting, they still have not been back to vacuum our pool. I finally called and found that they weren't even planning to come back. They are friendly on the phone, and I've had no issues with their work, but their scheduling is awful. Also, they have offered no help regarding which chemicals to add to our pool, how much or how often. As someone who is inexperienced with pools, it has been very frustrating. Will not be using them again next year.

We contracted Quality Pools to install a new in ground pool liner. We found their estimate to be competitive with other contractors. They showed up on time and took meticulous measurements.The new liner was made and installed within days, allowing us to have a joyous 4th of July. Won and his crew were professional and courteous; it was a pleasure to do business with a company that honestly seems to care about the customer. We recommend Quality Pools without reservation. The Mittlers Loudonville