ive called & called its like someone answers its quiet & then the phone hangs up..i know that I am getting through because the phone rings if they are busy it goes straight to voicemail. I am not satisfied with the service of love inc there needs to be more than one person answering the phone. you should be able to be on hold & receive the call in the order it was in instead of not getting through at all it is very unhelpful for those who truly are seeking help.