I have been loyal to Jiffy Lube for the last 5 years with both my cars (ford van and ford mustang GT), the service has never been great, but I just live up the street and it's convienent. I pay big bucks for oil changes once they add on additives, engine cleaning, and whatever else thay can think of so you expect some extra service when you really need it. Normally, I don't complain, I just sit back and wait for my car even when they broke my water pump or stripped my air filter nut, anyway, I remember they always advised that they do free top offs on oil, "come in anytime for a top off if needed." So one Sunday I did. I came in for just a quart of oil top off. After giving my information and handing over my keys, I asked how long it would take. A houli guy laughs and says at least 4 hours. I'm a cop and if it took me that long to respond to a small thing like that, there would be hell to pay. I'll never use them again, they have no aloha or understanding of customer service.