It's cheap but it made a deep long scratch in my car, on the driver's side door, window area, mirror area and the roof of the car. I went there to complain, the cashier took a picture and told me to write a note to the manager saying she will contact me or I can call the manager.Neither I get a call from the manager nor does she picked up the call. I left the voice message but nothing happened.I went to the store again and the different cashier said manager didn't call because it wasn't our mistake. She said the car in front of my car and the car at the back didn't complain. That didn't sounded right to me. It was a baseless excuse.I was so upset by their answer. Later, she said try to call manager again. After 1 and half month of trying, I finally got the manager. She told me to call insurance. They are so rude and instead of helping you they blame you.I am not going to take the risk. I still have paid car wash left but I am going there anymore.I don't recommend anybody to go there unless there is already a scratch on your car. That scratch is too deep.Best of luck with your car!