I called at 6:45A they said they were 90 min max. I called them back at 7AM to send truck and ask what the charges were. They said $135 call out fee plus $95 an hour min of 2 hours. The search said they were in Des Plaines and turns out they were in Addison. I was told truck would be there in 90 min or less, but truck didn't show up til 9:30AM. Took a half hour to complete the job and they charged $628 ( its 6 in of radiator hose and 10 gallons of coolant) Don't mind paying for service but this was very exorbitant, even for Chicago. Best advice shop around.

They went out of their way to take care of me when my truck broke down. Their tow truck arrived quickly in spite of the rush hour Chicago traffic. The tow driver was awesome! He did a great job making sure everything was safe and secure. He pulled my 80,000 pound truck and attached trailer with ease and safety. I actually am a Director of Safety in Transportation. This day however, I offered to quick run a load to a customer to help out. Then the unexpected. A break down with the truck. They towed it in, and called a nearby hotel for me to make sure they had a room available and to make sure I received the special discounted rate. Then we learned that the hotel shuttle was not available, so the tow driver who brought my truck in, offered to take me to the hotel in his own personal vehicle, on his own time. My truck was repaired the following day in a reasonable amount of time that it should have taken. I can't say enough about everyone there at Great Lakes. Great Job!!!

The staff over at Great Lakes is great, very professional group of guys, they got me out of a real pinch and as an owner operator they helped me out on the price with towing and the service they did, everything was done in a timely manner and they had me back on the road in no time. Thank You GLS keep up the great work.

These guys were willing to work with me, gave me a great deal & helped me out of a tight spot when my Jeep took a dump. thanks, Jon Lombard

of their honesty and the quality of work.