I hope every person reads this review and takes it to heart prior to bringing their animal to Abington Animal Hospital. It has been over 24 hours and I am still in a state of shock of how deplorable my experience was yesterday. My dog is a rescue that has been a patient of theirs for several years. He periodically needs to be sedated to be groomed and have his nails clipped, as groomers are not able to manage his rescue behaviors.
In all my time as a client of Abington Animal Hospital, I had never been asked to bring my dog in the middle of the day for a sedated groom—it had previously been explained to me that sedated grooms were done by dropping dogs off between 9-10am and waiting for a phone call later in the day to pick up said animal. However, I did not question this as I assumed practices were being modified because of COVID. I later learned that this was a failing on the receptionist’s end, as the doctor was perplexed why his “examination visit” was for a sedated groom.
I arrived at Abington Animal Hospital with my rescue dog around ten minutes ahead of his appointment. He has been a patient of Abington Animal Hospital for several years and has utilized their sedation service to be shaved down and have his nails clipped since he is not able to have those services completed at a grooming salon (traumatized rescue dog). Due to COVID, all clients had to sign in outside of the building through a window, which delayed our 3:45 appointment fifteen minutes. We were instructed to wait in my car until they were ready for him. Around 4pm, a vet tech ushered him and I into the building and brought us into an examination room. I placed him on the examination table for around 15-20 seconds before Dr. Allan-Motamed (VT License #4664) entered the examination room and scolded me, telling me to remove him from the table. She reviewed my dog’s chart and expressed confusion why his sedated groom was scheduled as an examination visit. I told her that I simply was given the most immediate time available for him to be seen (she should be asking her colleagues those questions). She did not acknowledge my response and began retrieving vials, which I presumed were sedatives that were to be injected. She asked about my dog’s behavior being defensive (which I was confused by seeing this hospital has seen my dog for years, has his chart, and I had already expressed that he was a rescue). While she was asking this, I was asked to guide my dog to be weighed. Despite the scale fluctuating the entire time he was on the scale, the doctor quickly concluded his weight, even though there was upwards of a five-pound differential in the weights displayed while my dog was on the scale. Dr. Allan-Motamed excused herself at this time for approximately ten minutes. During this time, my dog became panicked by the sound of another dog being worked on while the doctor excused herself. I noted that the examination rooms did not have full walls between each room (I stepped backwards three steps and could see the dog in the next room, panicked). This is a violation of client confidentiality, as I overheard personal information about the dog in the next room. That also means that any person in the other examination rooms could hear personal health or identifying information of myself or my dog without my consent. After ten minutes, the doctor returned and asked if I could hold my dog by the face so she could inject the sedative. I told her that he is a traumatized rescue dog and may become reactive if she was to do that. The vet originally intended to give my dog an injected sedative but opted at the last moment to use an inhalant anesthesia, which she discussed with a colleague saying that it was “because it was free” (meaning available). I agreed to the inhalant sedative, I handed my dog to the vet, and was told that I would be called once he was done with the procedure. I left at approximately 4:25.
Appr

Prices are fair and the Doctors are great. The receptionists, especially Cindy are awful! She is not a good person. It seems as if she must have the hardest job on earth. Very dramatic, no people skills, a complete witch!!! She is so rude and unprofessional she should not be allowed to work with people or animals. I am waiting for a phone call back from the doctor and then I will be switching to Whitman VCA.

Thank you Rose(answering service)for getting me in fast to see Dr.Curtain.I lived in Abington many years ago.Moved to Az,now in Franklin,Ma.I have been to two other vet's in my surrounding area only to drive to see my favorite vet Dr.Curtain for a final opinion on my Dashund's health.I trust him 100% on his evalution.I know he alway's has the animal's best interest at heart! Thank's to Dr.Curtain,his wife and staff again for everything you do! Judi G.

We have 4 dogs, love Abington Animal Hospital! They are in it for the animals and take all the time you need during a visit. Our Golden has been very sick going to the hospital every other days for a week and a half. They have been so compassionate and caring. I wouldn't go any where else!

I've been going there for years and I completely agree doctors are great receptionists are the rudest most catty group of females I have met I dread having to call but I know my dogs will be taken care of and they are fairly priced

Dr. Curtain is great! However, the technicians and front desk help are absolutely the rudest people I have ever encountered. I think they are overworked and unhappy with their job because I am always treated like I am dirt! God forbid they honor the appointment time as I have sat for over an hour on most occasions. Once you finally get to Dr Curtain or his wife you and your pet are treated great and with respect so it's up to you if you can put up with the disrespectful nature of the front desk or even worse, the attitude you get over the phone!!

Please make sure you are using the right fax when sending ot office it is not 781-982- Im sure he must be good as I keep getting faxes sent to wrong number.

I''m 61, handicapped & living on a limited budget. I have owned multiple dogs(2-5) at a time thru the yrs. They are very good with my dogs,help me care for them within my budget & are polite & efficient. Because they run such a efficient,reasonably priced,caring practice they are very busy, yet when I need to see them, they fit me in. Only 1 time have I been treated rudely,& it was the answering service, not Dr.Curtin or his staff . My cat gets quality care there also. Don't knock them because they're busy, it''s because they're helping as many people as they can, ,They've had to turn new clients away to keep giving quality care to their clients...

I'll give the doctor five stars, this hospital is constantly busy. When I call I'm always on hold for a few minutes, I expect it. We've had a dog put to sleep there and took another with her 9 pups to be examined and cared for, even to the extent that when we called with a question after hours Dr. Curtin got back to us very quickly. In all cases Dr Curtin and the rest of his staff are very helpful and efficient. And on top of that they are pleasant with reasonable prices. I always recommend this practice, since I feel they really do love what they're doing.

They are good for your pets, if you can get an appointment. Dr. Curtin is great. Every time you try to call, the line is busy. I almost think they keep the phone off the hook. We had to stop in twice "in person" to get an appointment. Very frustrating..

Don't believe hospital" and don't believe "24 hours". This place is great if you have a scheduled appt. People were friendly, docs great. BUT in an emergency with my dog who became ill on an early Friday evening and I was told they were CLOSED when I called. They wouldn't even help me find another place to take my dog. We had been taking him to Abington Animal Hospital for years. Our dog died - not saying it was because of anything they did/didn't do - just that we couldn't count on them when it was needed the most.

need answer tel more lane byse all time 12:08 pm