A sweater I have been having drycleaned for years came back with sleeves three inches longer than when it went in and 1 inch shorter in length. It looked like it was washed but they assured me it wasn't. I decided not to pursue reimbursement for the sweater because it was an older one; however, I asked that I not be charged for the cleaner and they assured I wouldn't be - I was charged and my explanation for not paying was ignored. I will pay it because $7.00 is not worth haggeling about but if word of mouth advertising means anything, I will not be praising their establishment.